WhatsApp marketing & loyalty for Shopify — free to start
Recover abandoned carts on WhatsApp, reward repeat buyers with points they redeem at checkout, and run broadcasts — all from one app inside Shopify. Not an enterprise add-on.
Free plan · Pro $19.99/mo · 7-day trial · Meta message costs separate
Watch a cart come back over WhatsApp
Everything you need to turn shoppers into repeat buyers
Inbox, campaigns, cart recovery, and loyalty live together — tied to your real Shopify orders, not bolted on from three separate tools.
Shared WhatsApp inbox
Every chat sits next to the shopper’s Shopify orders, spend, and history — so your team answers with context, not guesswork.
Abandoned-cart recovery
Automatic WhatsApp follow-ups using approved templates, with one-tap discount codes that bring shoppers back to checkout.
AI draft queue
AI drafts replies, cart-recovery messages, and campaign ideas from the shopper record. Sensitive or bulk sends stay in review until you approve.
Loyalty points at checkout
Award points on every order and let customers redeem them directly inside Shopify checkout — no clunky portal.
Storefront chat widget
A WhatsApp button on your store that opens a real conversation — not a dead-end bot — and captures the contact.
Order & product segments
Target broadcasts by total spent, order count, days since last order, or products bought — built on your live Shopify data.
Revenue attribution
See the revenue from orders that used your campaign discount codes, right on the dashboard. Know what WhatsApp earned you.
Most Shopify WhatsApp apps are trial-only — FavCRM ships a real free plan
FavCRM has a real free plan and a $19.99/mo Pro tier. Here’s how that stacks up against the popular alternatives.
| App | Free tier | Paid from |
|---|---|---|
| FavCRM | Free plan: inbox, widget, loyalty setup | $19.99/mo |
| Dondy | Free: chat widget only (not a CRM) | $6.99/mo (still widget only) → $79.99/mo for marketing |
| Interakt | Trial only | $21/mo |
| Zoko | Trial only | $49.99/mo |
| WATI | Trial only | Paid plans (see wati.io) |
Pricing as listed by each vendor, 2026. Every WhatsApp app also pays Meta’s per-message fees on top — see below.
AI drafts the work. You approve what sends.
FavCRM’s inbox can draft replies, cart-recovery campaigns, discount codes, and WhatsApp templates from the shopper record. Connect Claude or ChatGPT with a secure MCP token when you want the same agentic workflow from chat. You stay in control: tokens are read-only by default, discounts are capped, and campaigns are drafts you review and send.
How MCP access worksclaude ▸ draft a win-back campaign for lapsed VIPs
↳ Segment “Lapsed VIPs” created · 42 customers
↳ Discount BACK10 · 10% off · 30-day expiry
↳ WhatsApp campaign drafted · review & send in-app
From install to first recovered cart
Install free from the App Store
One click from your Shopify admin. No separate FavCRM password — your Shopify sign-in opens the full portal.
Connect WhatsApp & the widget
A guided setup links WhatsApp Business and drops the chat widget on your storefront.
Recover carts & reward buyers
Send your first broadcast, switch on automatic cart recovery, and start awarding loyalty points at checkout.
Start free. Upgrade when WhatsApp pays for itself.
Free
$0
Get set up and talking to customers at no cost.
- Shared WhatsApp inbox
- Storefront chat widget
- Loyalty points setup
- Customer records from Shopify
Pro
7-day trial$19.99/mo
Everything in Free, plus the revenue engine.
- Broadcast campaigns
- Automated abandoned-cart recovery
- Discount codes in messages
- Order & product segmentation
- Campaign revenue attribution
We just launched — so you get the founder, not a ticket queue
The listing is new and we're earning our first reviews the slow way. Install free and I'll personally help you set it up — connect your WhatsApp number, get your first cart-recovery flow live, answer the awkward questions. In exchange, you tell me what's broken. That's the whole deal.
— Chris, founder
“Free app” isn’t “free messages” — and we won’t pretend otherwise
No WhatsApp tool gives you free messaging — Meta charges per message. FavCRM keeps the app subscription and Meta message cost separate, so you know which bill is which before you send.
- The app is free to install. Pro is a flat $19.99/mo — no per-seat, no per-contact pricing.
- WhatsApp message fees are charged by Meta, per message — the same for every WhatsApp app on the market.
- FavCRM charges the app subscription separately; Meta’s per-message charges stay with your WhatsApp Business account.
- Before you send templates, you can see the Meta message cost by category and destination.
- Order updates and replies inside Meta’s 24-hour service window are often free.
Shopify merchant questions
Is FavCRM really free for Shopify?
Yes. The app is free to install with a genuine free plan — shared WhatsApp inbox, the storefront chat widget, and loyalty setup. Pro is $19.99/mo and adds broadcast campaigns and automated abandoned-cart recovery, with a 7-day free trial.
Do I still pay for WhatsApp messages?
Meta charges per-message fees for WhatsApp Business — that applies to every WhatsApp app, not just FavCRM. FavCRM keeps those Meta charges separate from the app subscription and shows the cost before template sends. Many service-window replies and order updates are free.
Do I need my own WhatsApp Business API account?
We walk you through connecting WhatsApp Business during setup — you don’t need to wrangle the API yourself.
How do loyalty points work at checkout?
Points are earned on orders and redeemable directly at Shopify checkout through our checkout extension — no separate rewards site for your customers to log into.
Can I segment customers by order and product data?
Yes. Build segments on total spent, order count, average order value, days since last order, days since joining, or the products someone bought — all from your live Shopify data — then target a broadcast at exactly that group.
Can Claude or ChatGPT manage my store?
Yes — FavCRM ships an MCP endpoint, so AI assistants like Claude and ChatGPT connect with a secure token and can both read your store and act on it: find customers, build segments, draft campaigns, create discount codes, and write WhatsApp templates. You stay in control — tokens are read-only by default, discount codes are capped, and campaigns are drafts you review and send.
More on WhatsApp, AI, and pricing
Recover your next cart on WhatsApp
Add FavCRM to your Shopify store in one click. Free plan, Pro at $19.99/mo, 7-day trial — with Meta message costs kept separate.