WhatsApp Commerce

Let customers browse, ask questions, and purchase products entirely within WhatsApp conversations — powered by FavCRM's multi-agent AI system. The AI understands natural language queries like "show me red dresses under $50" or "what's your best-selling coffee?" and responds with relevant product cards, complete with images, prices, and one-tap add-to-cart buttons. It handles the entire purchase flow from product discovery to order confirmation without human intervention.

Behind the scenes, a LangGraph-based architecture routes each message to specialized agents: an intent classifier determines what the customer wants, a product search agent uses vector RAG for semantic matching against your catalog, and an order agent handles cart management and checkout. The system learns from every conversation, continuously improving its recommendations and response accuracy. For complex queries it can't resolve, it seamlessly escalates to a human agent with full conversation context preserved.

Keep customers informed at every step of their order journey with automated WhatsApp notifications that feel personal, not robotic. The moment an order is placed, FavCRM sends a confirmation message with an order summary, estimated delivery time, and a tracking link. As the order progresses — payment confirmed, item shipped, out for delivery, delivered — each status change triggers a timely, branded notification.

These automated touchpoints do more than inform — they drive engagement. Each message can include contextual upsells ("Customers who bought this also loved..."), loyalty point updates ("You earned 150 points from this purchase!"), and feedback prompts that capture customer satisfaction while the experience is fresh. The messaging templates are fully customizable and support multiple languages, ensuring every customer receives updates in their preferred language with your brand voice intact.