E-Commerce
Launch your online store with a full product catalog, inventory tracking, and promotional campaigns. Accept payments globally and manage orders from your CRM dashboard.
Product Catalog Management
Build a comprehensive product catalog with support for variants, multiple images, detailed descriptions, and real-time inventory tracking. FavCRM handles everything from simple single-SKU products to complex items with size, color, and material combinations — each variant maintains its own stock count, price, and availability status. Bulk import tools let you migrate existing catalogs from Shopify, WooCommerce, or spreadsheets in minutes.
Organize products into categories and collections for easy browsing, tag items for search and filtering, and set visibility controls to show different products to different customer tiers. The catalog syncs across all your sales channels — your online store, WhatsApp commerce bot, and POS system all pull from the same source of truth. When you update a price or mark an item as out-of-stock, the change propagates everywhere instantly, eliminating the risk of overselling.
Order Management Dashboard
Track every order from placement to delivery with a visual pipeline that shows exactly where each order stands. The dashboard organizes orders by status — pending, confirmed, preparing, shipped, delivered — with automatic transitions triggered by real-world events like payment confirmation or carrier scan. Filter by date range, customer, product, or status to quickly find what you need, and process bulk actions like confirming multiple orders or printing shipping labels in batches.
Each order detail view shows the complete customer context: their membership tier, loyalty points balance, purchase history, and any notes your team has added. Automatic notifications keep customers informed at every stage — order confirmation, shipping updates with tracking numbers, and delivery confirmation — reducing "where's my order?" inquiries. The system also handles returns, exchanges, and refunds with full audit trails, making post-purchase management as smooth as the initial sale.
Promotional Campaigns
Drive sales with a flexible promotion engine that supports discount codes, flash sales, bundle deals, buy-one-get-one offers, and tier-exclusive pricing. Create campaigns in minutes with the visual editor: set the discount type and amount, define qualifying conditions, choose which products or categories apply, and set start and end dates. Unique single-use codes prevent abuse, while shareable codes help your promotions spread organically.
Target promotions to specific customer segments for maximum impact. Send a reactivation discount to members who haven't purchased in 60 days, offer an exclusive preview sale to Gold-tier members, or create a birthday month promotion that applies automatically. Every campaign tracks its own performance metrics — redemption count, revenue generated, average order value lift, and new customer acquisition — so you can double down on what works and retire what doesn't.
Seamless Checkout
Convert browsers into buyers with a fast, frictionless checkout experience powered by Stripe. Customers can pay with credit cards, Apple Pay, or Google Pay — completing their purchase in as few as two taps on mobile. The checkout automatically applies any available loyalty rewards, tier discounts, or promotional codes, showing customers exactly how much they're saving as a member.
For higher-value orders, the progressive draft-order flow lets customers build their cart over multiple sessions, save items for later, and complete the purchase when ready. The system handles tax calculation, multi-currency pricing, and digital receipts automatically. Post-purchase, loyalty points are credited instantly and customers receive a confirmation with their updated point balance and tier progress — closing the loop between commerce and loyalty in a single seamless experience.
Connected to your ecosystem
E-Commerce works seamlessly with every other module in FavCRM, sharing real-time data to create perfectly tailored experiences.
Ready to Grow Your Business?
Join thousands of merchants using FavCRM to build lasting customer relationships.