Run Shopify WhatsApp marketing as a real CRM — shared inbox, customer records, campaigns and abandoned-cart recovery on the official WhatsApp Business API. Start free, then $19.99/mo for Pro. FavCRM adds no markup on Meta message fees.
US$19.99 /month · free plan · 7-day Pro trial
Your Shopify store — with WhatsApp attached.
If you searched for a Zoko alternative, the first question is usually cost-to-test: can you run WhatsApp inbox, contacts and cart recovery before committing to a higher monthly plan?
| Need | FavCRM | Zoko | WATI | Interakt | Dondy |
|---|---|---|---|---|---|
| Free plan | Yes — shared inbox, contacts and pipeline | No permanent free plan | Trial only | Trial only | Yes, mainly a storefront widget |
| Entry price | Free, then $19.99/mo Pro | $49.99/mo Starter | $59/mo+ entry | $21/mo entry | Free, then marketing tier around $79.99/mo |
| Shopify cart recovery | Included on Pro | Yes | Yes | Check current tier | Higher marketing tier |
| Inbox + CRM | Shared inbox, contacts, order history and pipeline | Commerce-focused inbox | Shared inbox | Shared inbox | Widget-first |
| Meta message fees | Passed through at cost; no FavCRM markup | Starter adds a platform fee; higher tiers pass through | Markup reported by third parties; verify current policy | Ask before committing | Ask before committing |
| Best fit | Lean WhatsApp-first Shopify stores that want to test before paying | Established stores that rely on catalog and commerce flows | Larger support teams | Merchants comparing low entry pricing | Stores that only need a simple chat widget |
Prices and feature gates change. Zoko, WATI, Interakt and Dondy details are based on public listings checked in June 2026; verify current vendor pages before switching.
Zoko is a strong Shopify-focused WhatsApp tool. If its catalog and commerce flows are central to how you sell, it may be the right fit. The honest split:
Why Shopify owners go looking for a Zoko alternative.
A $49.99 starting plan plus Meta’s message fees means the first test is already a paid commitment.
FavCRM starts free. Install from Shopify, run the inbox and customer records, then upgrade to $19.99 Pro when you need campaigns and cart recovery.
Every official-API tool has Meta message fees on top. The difference is whether the software vendor adds its own margin.
FavCRM passes Meta’s message fees through at cost and adds no markup.
If a WhatsApp chat is detached from the customer, order and pipeline stage, every reply starts with context hunting.
FavCRM keeps the WhatsApp conversation, Shopify order history, customer record and pipeline stage together.
If your store mainly needs inbox, contacts, broadcasts and cart recovery, a full commerce suite may be more than the team will actually use.
FavCRM focuses on the core jobs lean WhatsApp-first Shopify stores repeat every week.
Same official WhatsApp Business API. The difference is how soon you can test, whether the free plan is usable, and whether Shopify customers, orders and carts sit beside the WhatsApp conversation.
A Shopify WhatsApp app. $19.99 Pro.
Commerce-rich, but priced above FavCRM Pro.
Zoko is a well-built, Shopify-focused WhatsApp platform — strong if WhatsApp catalog and commerce flows are core to your store, with an established track record (4.8★ across ~373 Shopify reviews, June 2026).
Its plans start at $49.99/mo — above FavCRM Pro — and its Starter tier adds a platform fee of roughly $0.015 per conversation on top of Meta’s fees; the pass-through is clean only on higher tiers. Verify current pricing at zoko.io.
If you mainly need a shared inbox, contacts, broadcasts and cart recovery on a small Shopify store, FavCRM covers the same core jobs with a free real-CRM plan and $19.99 Pro.
Zoko characteristics described from its public pricing and product documentation as of June 2026; pricing and terms change — confirm current details at zoko.io. “Zoko” is a trademark of its respective owner; this is an independent comparison and is not affiliated with or endorsed by Zoko.
Every WhatsApp chat in one place, with a customer record and pipeline stage behind it.
Campaigns, segments and abandoned-cart recovery on the $19.99 Pro plan.
Connect WhatsApp through the official API — Meta’s fees pass through at cost, with no platform markup.
Sync customers and orders, and send order updates over WhatsApp.
FavCRM WhatsApp CRM is the official-API inbox + CRM for small Shopify stores — not an enterprise contact-center, and not a tool that profits from Meta’s message fees.
No — Zoko’s plans are paid from the start (verify current pricing at zoko.io). FavCRM’s Shopify app starts free with a real shared inbox and customer records; Pro is $19.99/mo when you want campaigns and automatic cart recovery.
Yes. FavCRM is a Shopify-native WhatsApp CRM that starts with a real free tier: shared inbox, customer records and a simple pipeline. It is not a full Zoko catalog-commerce replacement; it is the lighter alternative when you mainly need WhatsApp inbox, contacts, broadcasts and cart recovery before committing to a paid plan.
Choose Zoko if your store relies heavily on WhatsApp catalog and commerce flows, or if you value its longer Shopify track record more than entry cost. Choose FavCRM if you are a lean WhatsApp-first store that wants to test on a real free CRM tier, then pay $19.99/mo for campaigns and cart recovery.
FavCRM is free to install from the Shopify App Store; Pro is $19.99/mo, billed through Shopify on your normal invoice. Meta’s per-message fees are passed through at cost — FavCRM adds no markup. Zoko’s plans start higher, and Meta’s fees apply on top there too.
Yes. FavCRM Pro includes automated Shopify abandoned-cart recovery over WhatsApp, plus campaigns and segments. The free tier is for the CRM foundation — shared inbox, contacts and pipeline — while cart recovery starts on the $19.99/mo Shopify Pro plan.
Meta charges per template message on top of any platform subscription, and the rate varies by destination country — that applies to Zoko, FavCRM, and every other WhatsApp tool. What a vendor controls is whether those fees are passed through at cost. FavCRM adds no markup.
Yes. Your Meta WhatsApp Business Account stays yours — you reconnect the number in FavCRM, and your Shopify customers, orders and carts sync automatically on install. You are changing the software layer on top, not the number.
Free tier · no credit card
Cancel anytime · no contract · no setup fee.
Install from the Shopify App Store, run your inbox, organize your contacts, and move to Pro when you want broadcast and automation.
FavCRM WhatsApp Marketing is the Shopify app for WhatsApp inbox, campaigns, abandoned-cart recovery and loyalty.
See the Shopify app → Or compare with Pushdaddy →Or compare with WATI →