Question 1

What is FavCRM?

Accepted Answer

FavCRM is a B2C CRM platform built for merchants. It combines loyalty programs, membership tiers, bookings, e-commerce, and WhatsApp commerce into one easy-to-use platform.

Question 2

How does the loyalty program work?

Accepted Answer

You can set up points, stamps, or tier-based loyalty programs. Customers earn rewards through purchases, referrals, and engagement. Everything is managed from your dashboard.

Question 3

Can I use FavCRM with WhatsApp?

Accepted Answer

Yes! FavCRM's WhatsApp integration is powered by a multi-agent AI system. Specialized AI agents handle product queries with semantic search, process orders autonomously, and build customer profiles from conversations — all while you manage broadcast campaigns with 90%+ open rates.

Question 4

Is there a free trial?

Accepted Answer

Yes. Every plan comes with a 30-day free trial with full access to all features. No credit card required to start.

Question 5

Can I integrate with my existing tools?

Accepted Answer

FavCRM integrates with Stripe, Shopify, WooCommerce, Google Calendar, Mailchimp, Zapier, and many more. We're constantly adding new integrations.

Question 6

Is my customer data secure?

Accepted Answer

Absolutely. All data is encrypted in transit and at rest with soft delete and full audit trails. Notification delivery includes retry logic and tracking, and we follow industry best practices for data security and privacy compliance.

Question 7

What types of businesses use FavCRM?

Accepted Answer

FavCRM serves retail and F&B, beauty and wellness, professional services, and e-commerce businesses. Our multi-vendor POS support (Eats365, Toast, Square), booking system, and WhatsApp commerce adapt to any merchant vertical.

Question 8

How does the AI assistant work?

Accepted Answer

FavCRM uses a LangGraph-based multi-agent AI system. Specialized agents handle intent routing, semantic product search with vector RAG, automated order creation, and customer profiling. They autonomously manage gift dispatch, campaign scheduling, and conversation workflows — no manual intervention needed.

Question 9

Can I import my existing customer data?

Accepted Answer

Yes. FavCRM supports external ID mapping for WooCommerce and Shopify sync, a flexible metadata JSON field for extensibility, and bulk import tools to migrate your existing customer base seamlessly.

Question 10

What payment methods are supported?

Accepted Answer

We support Stripe, QFPay, Apple Pay, and Google Pay through a multi-gateway architecture. Paid membership tiers support monthly, yearly, and one-time billing cycles with automatic renewal management.

Question 11

How does automatic reward dispatch work?

Accepted Answer

Our trigger-based engine fires on birthdays, anniversaries, inactivity (30, 60, or 90 days), spending thresholds, stamp milestones, tier upgrades, and referral conversions. Bulk dispatch includes success rate tracking and dry-run testing before going live.

Question 12

Do you support multiple outlets or brands?

Accepted Answer

Yes. FavCRM uses a multi-tenant architecture with per-company data isolation, multi-outlet POS sync, and per-outlet inventory tracking — so you can manage all your locations from one dashboard.

Frequently Asked Questions

Ready to Grow Your Business?